I have a 2018 Equinox Diesel that was showing I needed the fuel filter changed. I made the appointment For 3 days later telling them it was a diesel. It took the whole day to get my car back because they didn’t have the filter at the dealership. I had to get a ride to work because they had the car so long. This is the second time that has happened. The first time was for an oil change, and they didn’t have the parts and didn’t tell me that until I had wasted 3 hours waiting for it. Very annoying!!
Hi, thank you for taking the time to leave us your honest feedback. When you have an opportunity, please reach out to us at (817) 458-4086 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Hi there, thank you for taking the time to leave a review for us at Vandergriff Chevrolet. We're happy we could meet your expectations! Thank you again for choosing Vandergriff Chevrolet and we hope to see you again.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (817) 458-4086 at your earliest convenience to discuss how we can turn this experience into a positive one.
Came in for 30,000 mile service. I have a prepaid maintenance plan. I was aware that there would be additional charges but I had no idea it would be nearly $700. The service rep was very nice and did a good job but he should have given me an estimate before the service was done. I could have made some choices if I knew how much this would cost. Upon getting home, I found that the front bumper was covered in grease/oil of some sort. Cleaned off easily but should have been done at the dealership.
Sam the guy I dealt with did not seem to have a clue about how to proceed after giving him my issues. He misdiagnosed everything. From the beginning I told him I had a battery issue and he said it tested good. My instrument cluster panel had stopped working so that's why i brought it in. They told me I would have replace it, but when I went to get my vehicle it would not start AND my radio and center cocel stopped working when It was working when i brought it in. so after having my vehicle 2 days he THEN proceeds to tell me ' oh it is the battery' that when I replace it that everything should start working fine. I replaced the battery and was having the same issue, I called Sam and his response was 'Well is it a GMC battery?" I could not believe that he would say this in such a matter of fact manner. He was not any help, and he was rude when I just need to hear some compassion from the issued that I was experiencing, which after $139 was still misdiagnosed.
We are disappointed to hear that you did not have a more positive experience with us at Vandergriff Chevrolet. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (817) 458-4086.
Jonathon was very professional and got my vehicle service completed even sooner than the time he gave me while I waited at the dealership. I have had Jonathan tend to my vehicle needs and he has always been very courteous and professional every time. I have no worries about my vehicle when I leave it in Jonathan's care.
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We are always more than happy to assist you if anything else comes up. Take care!