Hello, thank you for your kind words and this wonderful review! We appreciate you bringing this experience to our attention. If you are willing, please contact us at (817) 458-4086 so we can work towards a resolution. We look forward to hearing from you.
Because I had unanswered questions, I showed up to Vandergriff Chevrolet unannounced. Thankfully, the folks in Speedy Service were able to answer my concerns and accommodate my Cruze’s need for routine service while I waited on-site. Everyone I had contact with was professional, knowledgeable, and I felt they were genuinely focused on making my visit as quick and as pleasant as possible.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you, and have a fantastic day!
The Chevy Roadside service was amazing. They were extremely helpful. They wanted to make sure I was taken care of. When I arrived at the dealership, the service was fast and thorough. I feel like I Vandergriff is very dependable.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Hi, thanks for taking the time to leave a review.
Made an appointment for a service and still have to wait 1.5 hours for an oil change. Was told I would be emailed an invoice, still have not received it. When arriving to the service lane two service advisers came out and advised I would have to wait for quick service instead of just assisting me so I sat there for 5 or so minutes waiting while watching two service advisers do nothing. The gentleman that did finally come and assist me was helpful and nice. Had it not been for him I would probably rate the visit a 2.
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Vandergriff Chevrolet (817) 458-4086
Brandon was an excellent service provider. He was in contact with us the whole step of the way. However, this dealership does not offer any type of military discount for service or parts. Had we known that, we may have gone to one that did offer a discount. Also, when a part is known as a faulty part, they should repair it at a lower rate or recall it.
I had to have my oil changed that morning and the car wash and vancuming of the Traverse is always appreciated. Taking into consideration that a bird decided to pay me a visit I was very happy about that extra service. So Thankyou.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Vandergriff Chevrolet. If you have any further questions, please give us a call. We're always happy to help!
My wife brought her Cadillac SRX to get the oil change and rotate the tires and when she got the car back she noticed a long and deep scratch on the rear door were someone tried to brush paint over to coverup and without doing any investigation decline any responsibility
Hi, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at (817) 458-4086 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Hi, we regret to hear that you had this experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Vandergriff Chevrolet