Everyone was very helpful and eager to answer all of my questions. My salesman was so polite and patient and went over all of the operations of the malibu that i purchased. He even programed my cell phone into the car system. I am very happy with my experience at Vandergriff chevrolet.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
As usual, Paul Jennings was polite, concerned about our circumstances, the service was quick. My brother-in-law from El Paso was with me and he commented several times over a couple of days that he was so impressed with the service and the friendliness and glad that I had someone like Paul to help when the car needed service....said he had not seen this kind of service in El Paso.
The people that we encounter during our car shopping experience were all very helpful and friendly. It all started with April assisting me with getting the information for the car that I was interested in seeing before coming in and ended with Rod tracking the car down, assisting and closing the deal for me. It was an awesome experience and I have already told others about this dealership. Will keep you guys in mind for any future purchasing needs for me and my family.
I have always received great service until Saturday 05/19/2018. I have always had my truck washed before being told it's ready. Only one time was it not, the water line had busted. However, I was assured that I could bring it back anytime and it would be taken care of. That's quite understandable. Saturday, it was not; when my husband and I inquired about the truck being washed we were told, "We don't ask people if they want that service. We only do that if the customer asks for it." We asked how long it would take to have that done and was told we had to wait on all the other vehicles and that would be over an hour. Secondly, I received a call asking for my wheel lock key. I gladly brought it up there, after all I am the one that forgot to bring it. However, before I was called about the key my truck was searched looking for it. I mean noticeably searched. I should have been called first. Like I said before, we have always had great service. Unfortunately, this time was unacceptable!
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please contact us at (817) 458-4086 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Vandergriff Chevrolet. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Mr. Derrick Thomas was the consultant that was helping with the work i was having done with my truck. He was extremely polite and very personal. Mr. Thomas the type of person I Like to deal with and will keep coming back to the dealership.
When we purchased the car we were told the extra coverage we purchased covered just about everything for the first 100k miles. Every time i go in for a service they always try and sell me some sort of upgraded service that i thought was included, but the service center claims it isn't. When I went back to my sales rep he told me it was but that the finance department and service center don't communicate. That means unless I show the extended warranty they will charge me for the extras. This seems unethical to say the least. The fact that departments within the organization are not communicating and consequently double charging the customer does not seem right.
Hi, we regret to hear that your recent experience was anything less than exceptional. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (817) 458-4086 so we can work towards a resolution. We look forward to hearing from you.
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you, and have a fantastic day!