Hello, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Vandergriff Chevrolet!
I came in for my oil change, they know I am a widow. They checked everything my fluids, my tires, my wipers, my filters and gave me a list of what need to be done in the near future. They know I am on tight budget so they talked before they did the work. Very respectful. That is why when I hear friends and family needs transportation I send them to Vandergriff.
The fix was a simple recall. I requested a loaner because I had places to be that morning. I get to the dealership and I check in and the service manager Cody K. Told me to give him until 1pm for the recall issue to be fixed it was 9am at this point. I told him ok and I told him that I put in for a loaner vehicle so that I may continue with my day. He informed me that he had no loaner service vehicles available. I regrettably said ok and he took my vehicle and I was forced to wait even though he told me that I could get a ride somewhere if needed and after he checked me in he told me that he would find me when the recall was fixed. I then went out to lot and was looking at vehicles while I waited and I happen to stumble upon around 40 SERVICE LOANER VEHICLES all over the parking lot. I had to cancel 2 appointments that morning because "nothing" was available. I was extremely irritated and bothered that the service manager told me nothing was available, and right after he told me that I heard over the radio that they were putting someone else in a loaner and that there was several available. I do not know if I WILL EVER DO ANY MORE REPAIRS OR RECALLS WITH THIS DEALERSHIP. I WILL DEFINITELY NOT RECOMMEND THIS SERVICE STATION TO ANYONE.
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (817) 458-4086 so we can discuss your experience further. We look forward to hearing from you.
Hi there, I would like to get some more details about your experience with us. We hope you are willing to give us another chance. Please reach out to us at (817) 458-4086 so we can work towards a resolution.
We want all our clients to have a comfortable and stress-free experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Hi there, thank you so much for your positive comments about Vandergriff Chevrolet! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The only issue is with my wheel alignments. This is my second Camaro in two years. My first one 2017 was a return that I bought. It had 1200 miles on it. The reason was the alignment. After I bought it I had two alignments done by Chevy dealers. Each time it was still pulling to the right. I traded it in for a 2018. This 2018 had phenomenal alignment. It was a true pleasure to drive. After my recent passenger side wheel damage, very surprisingly, the alignment was still dead center. After Vandergriff replaced the rims and tires they did an alignment. Guess what the issue is. It’s pulling to the right like my previous 3 alignments. Now I’ve been told these Camaro’s need aligned by a high performance bodyshop. If that’s the case why do I keep getting charged $120 for alignments that only make it pull to the right?
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (817) 458-4086 so we can discuss your experience further. We look forward to hearing from you.